Whether you recently bought an Arris modem or are facing connectivity issues on the existing unit, it is crucial for you to identify the Arris modem lights and their meaning. Those nifty indicators hold a great value and help you understand the current status of the internet/modem.
When it comes to the internet, networking devices can act up for a host of reasons — modem issues, ISP issues, congestion, an issue with a specific band, etc. Yet, zeroing in on the exact cause can be difficult if you do not know the meanings of LED indicator lights on Arris modems.
No worries, this article has covered you, helping you find the exact issue and fix it. Note that each of the Arris cable modem lights can be in different modes: Turned off, Solid Red, Flashing/Blinking, or Solid Green.
- Arris Modem Lights: 9 LED Indicators Explained!
- 1. Power Light
- 2. Internet Light
- 3. Receive Light
- 4. Send Light
- 5. Online Light
- 6. Broadband Light
- 7. Wi-Fi Light
- 8. Phone Light
- 9. Link Light
- Arris Modem Troubleshooting
- Frequently Asked Questions
Arris Modem Lights: 9 LED Indicators Explained!
1. Power Light
Power Light Showing Solid Red
- Meaning: No power from ISP or gateway boot issue
- Possible Cause: ISP under maintenance
Power Light Flashing Green
- Meaning: Trying to establish a connection
- Possible Cause: You must have just restarted the device
Power Light Showing Solid Green
- Meaning: Everything is okay
2. Internet Light
Internet Light Showing Solid Red
- Meaning: IP address isn’t getting detected
- Possible Cause: Connection issue
Internet Light Showing Solid Blue
- Meaning: Active connection (No action needed)
3. Receive Light
- Meaning: Both bands are working fine and receiving adequate signals (Download only)
- Meaning: Only one band is working right (2.4GHz or 5GHz)
- Possible Cause: Nearby congestion or issue at the ISP’s end
4. Send Light
- Meaning: Both the bands are uploading data (No action is needed)
- Meaning: Upload speeds are relevant to only one band
- Possible Cause: ISP-specific issue or interference
5. Online Light
Online Light Flashing Green
- Meaning: The device is trying to get online, albeit unsuccessfully
- Possible Cause: Issue with the modem
Online Light Showing Solid Green
- Meaning: Connected to the internet (Everything is okay)
6. Broadband Light
Broadband Light Showing Solid Red
- Meaning: No connected detected
- Possible Cause: ISP is down for maintenance or broken cable
Broadband Light Flashing Green
- Meaning: Loading connection
- Possible Cause: Must have restarted
Broadband Light Showing Solid Green
- Meaning: Active WAN connection (Everything is okay)
7. Wi-Fi Light
WiFi Light Showing Solid Red
- Meaning: Network Failure (wireless)
- Possible Cause: ISP trouble or maintenance issue
WiFi Light Flashing Yellow
- Meaning: Incoming wireless traffic
- Possible Cause: N/A
Wi-Fi Light Shows Solid Green
- Meaning: Enabled wireless connection (Everything is okay)
8. Phone Light
Phone Light Turned Off
- Meaning: No phone activity
- Possible Cause: Issue with the cable connecting the phone line and the modem
Phone Light Flashing Green
- Meaning: Traffic incoming (Everything is okay)
Phone Light Shows Solid Green
- Meaning: Active telephone port (Everything is okay)
9. Link Light
Link Light Turns Green
- Meaning: Gig connection active via the Ethernet cable (Everything is okay)
Link Light Turns Yellow
- Meaning: Only 10/100Mbps connection seems to be working
- Possible Cause: Issue with the cable
Link Light Flashing
- Meaning: Activity detected and connection being established
Arris Modem Troubleshooting
Yes, I have mostly discussed everything relevant to the Arris Surfboard modem lights. Starting from Arris modem send light blinking to arris modem link light blinking, every aspect and reason has been covered. Yet, not every issue can be determined using the modem lights. Here are some of the standard problems with quick fixes:
An ISP-specific issue where the cable service provider is currently under maintenance and no internet is being supplied. The best way forward is to call them and ask for a rough timeframe for the connection to get back to active.
Connecting cables in haste can be troublesome. If the internet isn’t active, check the cabling and fix them till each port makes a clicking sound.
Your modem might start acting up if you place it in a region with low air circulation. A heated-up device can throttle speeds and, therefore, must be fixed immediately.
A modem can only connect to so many devices. You should first check the speed and throughput capabilities of the device before connecting cables and devices to it.
Outdated Firmware or Configuration
Yes, old and dated Arris modems exist. And then might bluntly stop connecting to the internet, courtesy of the outdated configuration and firmware. To fix it, you might end up flashing the same with third-party firmware options.
You might see the modem acting up if you choose an internet or internet/voice plan that isn’t sufficient to drive your smart gadgets. At this point, it is best to change the subscription model.
Now that you have taken care of almost every issue that might or might not show up, here are some of the basic ideas to help you handle any inadvertent scenario: keep resetting the device every time an issue crops up, revisit the modem configuration time and again, power cycle your device, once every month, keep a track on the warranty, and always keep the customer support details of the concerned ISP and Arris, handy.
Frequently Asked Questions
If you see the Arris modem online light blinking, be sure that the device is trying to establish a connection with the internet.
Aris modem receives light blinking means that the device is trying to make both near and far bands usable, in case you use an Arris gateway and not just a standard modem?
In case the Arris modem blue lights, green lights, and every other indicator blink, you should wait for them to stabilize after a minute or two.
Arris modems or even modem-router combos are powerful networking devices with adequate indicators to keep you abreast with the state of the internet. And from now, you must closely follow the same to understand more about the internet, the state of the device, and the current nature of the transmission — all while easily troubleshooting the same whenever needed.