If your xFI gateway is blinking orange for more than 15 seconds, then it means that your Xfinity isn’t sending downstream signals to it. It’s most likely to happen during a scheduled maintenance or an internet outage or during a firmware upgrade. However, if that’s not the case, then you need to apply different fixes to get it work normally.
The steps I’ve listed below should work with all the Xfinity gateway models, so whether you’re experiencing the orange blinking on the latest XB8 or the old XB6/XB7, the below fixes shall work for you.
- My Research: Why Does the Xfinity Gateway Flash Orange Light?
- How To Fix Xfinity Modem/Router Blinking Orange?
- Frequently Asked Questions
My Research: Why Does the Xfinity Gateway Flash Orange Light?
Finding a fix to the problem requires finding out the reason for its occurrence. I did some research by reading the official Xfinity Forum, Reddit & some other resources and found out some of the reasons (Couldn’t find the fixes there though)
Here are some of the reasons why the orange blinking occurs:
- The device got disconnected from the Comcast network
- The firmware update was incomplete
- Many clients connected, which caused overloading
- The internet service is affected in your area
- There’s a critical hardware or software glitch
The best way to avoid such issues in the first place is to replace the xFi gateway with by purchasing your own Xfinity compatible modem. Now, let’s move on to the troubleshooting ways.
1. Power Cycle xFi Gateway
It has worked for me 8 out of 10 times, but if it doesn’t work, continue with the other fixes I’ve mentioned below.
Like many electronics, networking equipment also needs a short break. It often fixes the glitches, removes the cache, and allows the device to re-establish the connection. Based on the feedback, a power cycle solved the problem for 80% of my readers.
Steps To Follow:
- Remove the power and other cables from the device
- Put the device in a cool environment and let it rest
- Re-plug the cables after 5 minutes
- Wait for the modem lights to turn on
- If it continues to flash in orange, move to the next fix
2. Check for Loose or Damaged Connections
My girlfriend once ordered a home cleaning service and while cleaning up, the cable got detached from the modem and it started blinking orange. I ended up doing everything and later found out that lose cable connection caused the problem.
Sometimes, the connecting pin on the Ethernet and even the coaxial cable gets loose, causing the connection to slip. Another reason can be moisture in the wall jack. A faulty or cracked ethernet or coaxial cable breaks the connection between the gateway and the service provider. This may cause the Xfinity router to blink in green.
Steps To Ensure Proper Connections:
- Start with scrutinizing the wires and ensure they’re snug fit
- If they are broken, replace them with new ones
- If the cables are okay, clean the router’s ports with a microfiber cloth
- If you use an Internet + TV bundle, check the splitter’s condition
- If damaged, replace it. If it’s fine, clean it and plug it back
- After doing these, check if the internet is back online; if not, move on.
3. Check for Internet Outages or Maintenance
If there’s a schedule internet outage or maintenance, there’s nothing you can do other than waiting for the services to restore. However, instead of scratching your head and looking for fixes, it’s always a good idea to check the outage or maintenance status.
Check for Xfinity Outage:
- Visit the status center and sign in to your account
- Once logged in, see if there’s a relevant notice on the dashboard
- Contact your distributor for information on outages or other issues
- If it’s under maintenance or outage, all you can do is wait and hope the service resumes sooner rather than later.
- Additionally, opt for the StayInformed service that enables Text SMS alerts for scheduled maintenance or outages.
4. Prevent xFi Gateway from Overheating
Xfinity equipment often has vents on the top to keep it cool despite going online for a long time. However, the deposition of dust or other particulates blocks these and causes the device to overheat. Also, keeping it in a closed enclosure or obstructing the router view results in overheating.
Here’s what you should do about it:
- Check if the Xfinity box feels warm
- If so, unplug it and keep it cool at room temperature
- Then, wipe the deposited debris or dirt with a paper towel or dry rag
- You can also use a hand vacuum to clean the vents and ensure a flow
- Move the router to a space free of obstructions, and put it a height
- Plug it back in to ensure it restores optimal functioning
5. Ensure Modem Isn’t Overloading
If changing the router’s place did not solve the issue, there’s a possibility that your xFi gateway is overloaded with many clients connected. This could trigger a hardware dis-functionality, which can lead to service disruption.
Here’s what you must do in such an instance:
- Disconnect each device connected to the network
- You can also change the WiFi password to disconnect all devices at once
- Then, connect only the necessary devices and maintain the device limit
- If the issue persists, your gateway can’t keep up. You must upgrade.
- If you have an XB6, XB7, or older model, request an upgrade to XB8
- However, I’d suggest getting one from my recommended Xfinity routers.
6. Update the Router Firmware
If your gateway runs on outdated firmware or is wrongly configured, it could cause connectivity issues. You can update the firmware to its latest version and see if it works.
- Visit the Xfinity website and look for the latest firmware for your xFi model
- Download the firmware file and update it manually from the admin portal
- Make sure to turn on the auto-update option
7. Try a Wired Internet
Now that you’ve updated the firmware and the issues are still there, it’s time to check the wired connection. This is to ensure the device communicates with the ISP. If the device works in wired mode, the wireless function is likely faulty. If it doesn’t work wired, the device may be obsolete.
- Take the Ethernet cable and plug in one end of the Ethernet port to the router
- Plug the other end into a laptop or a computer, as shown in the picture above
- Open a web browser and try accessing the internet
8. Hard Reset xFi Gateway
If none of the above solutions fix the issue, it’s time to get the modem back to its mint state, i.e., do a hard reset. Note that all your customized networking settings will be lost, as the whole of it is set to default. Luckily, you won’t need the internet for that.
- Look for the reset button on the back of your xFi gateway
- Some modems have buttons, while others have pinholes
- Take an unfolded paper clip to push the reset button
- If your device doesn’t have a reset label, look for the WPS button
- Press it for 15-30 seconds and wait until the gateway restarts
9. Contact Xfinity Support
Now all you can do is look for a technician to take a look at your modem and replace it if it’s unrepairable. You can call them or get in touch through the chat option on the Xfinity app or website.
Frequently Asked Questions
Your modem could update its firmware automatically. Wait for 15-20 minutes. If the lights don’t stabilize, try the steps mentioned in the article.
Look for maintenance-related information from the ISP. Check for faulty or loose cables. You can try upgrading the firmware and sort out the placement-related issues. Leave the heat regulation vents open. Try a factory reset. If that doesn’t solve the problem, it’s time to contact Xfinity support for help.
All the troubleshooting ways I’ve covered above shall help you fix your Xfinity box’s flashing orange light issue. However, if the problem remains unsolved, comment below or contact Comcast support for further assistance.