Does your T-Mobile internet drop frequently? Or are you dissatisfied with its Wireless or TV services? If you wish to make changes or cancel the service, you’re at the right place.
Cancelling T-Mobile is easy, and it will take just about 10 minutes. But there’s much more to it. For instance, you must learn about their cancellation policy, termination fee, equipment return, and final bill.
But before you go ahead, here are a few alternatives to consider:
- Suspend a T-Mobile line temporarily.
- Transfer ownership to another person.
- Add a line or device to your account.
- Change your phone number.
How To Cancel T-Mobile Services?
Whether you want to cancel your Home Internet, Wireless, or TV subscription, you only need to call their customer support at 1-800-937-8997 or dial 611 from your T-Mobile phone. There’s no option to cancel the service online or through the store.
Once connected to the executive over a phone call, you’ll be asked for your basic details, such as account number, name, etc. Once verification is completed, tell the support executive you want to cancel the contract.
Next, he/she will ask you for a reason for cancellation, explain the same. Now, they might try to retain you by offering some discount, equipment upgrade, or technical visit for troubleshooting. Just stick to your word and get the cancellation request raised.
You’ll receive a confirmation email within 24 Hours.
What Happens To Your Phone Number, Call History, and Messages?
Once you remove a T-Mobile line, you can no longer access the T-Mobile phone number. So remember to port your number to another provider before disconnecting T-Mobile. Also, it’s safer to confirm the same with an agent.
Your voicemail and DIGITS call histories and messages will also be permanently deleted and cannot be retrieved. After cancellation, you will lose access to My T-Mobile, but any remaining active lines will still be able to access it.
T-Mobile Cancellation Policy & Fee
T-mobile cannot compel you to stay with their services, so you always have the right to suspend or remove the line.
As per policy, they don’t have any early termination fee, but they might charge you extra on your final bill by adding restocking fees. The cost of this fee may vary based on the value of your phone.
Even though it’s not explicitly identified as an ETF, since T-Mobile doesn’t require long-term contracts, it still constitutes a hidden expense you should know of.
Note: If you recently signed up for T-Mobile’s service and are dissatisfied due to coverage issues, T-Mobile provides a 30-day money-back guarantee.
This guarantee allows you to cancel your service and return your devices without incurring any restocking fees or charges for the service.
T-Mobile Early Termination Fee
As mentioned earlier, T-Mobile generally doesn’t impose early termination fees as it does not offer long-term contracts. However, it’s important to note that they charge restocking fees if you return equipment and cancel your contract early.
Most devices can be returned within 14 days of purchase; however, you may have to pay a restocking fee of $20 – $70, depending on the type of device. While convincing a support team to waive the fee is possible, you should not rely on this possibility.
Cancelled? What To Do Next?
Once you cancel the T-Mobile contract, you need to return the device to their store. I will guide you through the process and tell you what to expect from your final bill.
1. Return ISP-Supplied Equipment
You can return a device or accessory for a refund within 14 days of purchasing or leasing the original device from a T-Mobile store.
To be eligible for a refund, you must return the device in its original packaging along with all contents, including the USB charging cable, and provide your receipt. Additionally, the device must be undamaged and in good working condition.
If T-Mobile does not receive your device within 30 days of initiating the return, you will be charged a non-return fee of up to $500.
Steps to Return Your Device Through Store:
- Visit any T-Mobile store within 14 days of purchase.
- The device will undergo a condition check to ensure it is not damaged.
- You will be charged a restocking fee for the return.
- Bring the invoice or receipt of purchase as proof.
- Bring the device with all the accessories that came along with it.
Steps to Return Your Device Through Mail:
- Contact T-Mobile, and they’ll send you a return shipping label.
- Pack all the items securely to prevent any damage during shipment.
- Print the UPS return shipping label emailed to you and apply it to the package.
- Mail it to the nearest T-Mobile store.
Note: Remove all your personal data from the device before returning it and keep anything you bought separately, like a memory card.
2. Pay The Final Bill
Any cancellations you make will be future-dated and take effect at the end of your current bill cycle.
Check and see if the deposit is adjusted in the final bill. If you have opted for the auto-pay service, disable it else your account will be automatically debited. It’s better to cross-check the final bill before paying it.
Ways to Pay the Final Bill:
- Using the online portal: t-mobile.com/guestpay
- Through the mail (Mailing address will be mentioned on your bill).
- By calling 1-877-453-1304.
- By visiting the T-Mobile store.
Frequently Asked Questions
You cannot cancel your T-Mobile services online or via the T-Mobile App. However, if you want to suspend, remove, or have any queries, you can contact the support team by calling at 1-800-937-8997.
No, they don’t usually have an early termination fee as they don’t offer any long-term contracts. But you might be charged a restocking fee if you return the equipment and cancel your contract early. This fee amount varies as per the cost of the item you are returning.
You can contact T-Mobile customer support by either calling them through the app. Call their customer support team at 1-800-937-8997 or 611 from your T-Mobile phone. Or you can use the My T-Mobileapp or Apple Business Chat to message T-Mobile customer support.
So that was all about ending the T-Mobile contract. I hope you were able to cancel the service. If you still need help or have questions, comment below, and I’ll reply.
Renee A Clay says
I am beyond unhappy. I went into Muskogee store inquiring about prepaid internet and asked 4 times to make sure it was not contracted and I could prepay for month and if didn’t use or want 2nd month no charges or penalty and not only did I receive a bill I was completely lied to and sales person set up so have no clue what pin is so no one is helping me. I will never work with TMobile again this is hurting my credit when I was completely lied to begin with
I would never never in my lifetime recommend T-Mobile to no one they make payment with me and they cut my service off and two days after that I would never recommend them I would never go back to him how they lied my bill was supposed to be 123 hours that all of a sudden it’s $197 I’m not satisfied it never will be not with them